Shipping Policy

Creating magical moments, delivered with care to your doorstep ✨

🌍 About PixieCraft Global

PixieCraft is a global crafting company dedicated to bringing creativity and joy to crafters worldwide. With strategic warehouse locations across continents and shipping to over 30 countries, we're proud to serve our international community of makers, artists, and craft enthusiasts. No matter where you are in the world, PixieCraft is committed to delivering high-quality crafting supplies right to your doorstep.

📦 Shipping Rates & Free Shipping

We believe crafting should be accessible to everyone! Here's our simple shipping structure that applies worldwide:

🚚 Shipping Chart

💡 Pro Tip: Add just a few more items to your cart to unlock free shipping! Our tool sets and refill packs are perfect additions.

⏰ Processing Time

Order Fulfillment

• 48 hours for order processing and fulfillment (within 2 business days)
• Weekend orders begin processing the next business day
• You will receive a notification once your order has been shipped
  

Our Global Warehouse Network

We operate from two strategic warehouse locations to ensure faster delivery worldwide:

• 🇺🇸 US Warehouse: Serves United States, Canada, and South America
• 🌏 Asian Warehouse: Serves United Kingdom, Europe, Asia, and Australia Pacific regions
  

🌍 Global Shipping Information

Regional Delivery Times & Details

🌐 Shipping to Your Country

We Ship Worldwide!

PixieCraft proudly ships to over 30 countries across 7 major regions. Whether you're in North America, Europe, Asia, South America, or the Pacific, we're here to serve you.

Don't see your country listed? We offer custom shipping quotes for countries not listed in our standard shipping chart. Simply contact us with your location and desired products, and we'll provide a personalized shipping quote within 24 hours.

Frequently Asked Questions

"When will my order arrive?"

Quick Answer: Most orders arrive within 5-14 business days total (including processing time), depending on your location.

Total estimated timeline:

• Processing: 48 hours (2 business days)
• Plus delivery time based on your region (see chart above)

Example: If you're in the UK, expect your order in approximately 5-7 business days total (2 days processing + 3-5 days delivery).

"My package seems delayed - what should I do?"

Don't worry! Sometimes packages take a scenic route. 😊

First steps:

1. Check your tracking number (sent via email when shipped)
2. Allow the full delivery window to pass
3. Remember that weekends and holidays may cause delays
4. Contact us if it's been longer than the estimated timeframe

We're always here to help track down your crafting supplies!

"Which warehouse will my order ship from?"

This depends on your location:

• US Warehouse: United States, Canada, South America
• Asian Warehouse: United Kingdom, Europe, Asia, Australia Pacific

You'll receive warehouse location and tracking information via email once your order is processed.

Do you charge customs fees or import duties?

As a global company, we ship internationally, please note that the price is tax incl.

For EU Customers: For orders with a value of less than €150, VAT will be included in the total amount at checkout. For orders €150 and above, standard customs duties and VAT may apply upon delivery, as determined by your country's customs regulations.

🎯 Our Global Shipping Promise

At PixieCraft, we're a global crafting community committed to getting your creative supplies to you safely and affordably, no matter where you are in the world. Every package is carefully prepared to ensure your beads, tools, and accessories arrive in perfect condition, ready for your next masterpiece.

We've optimized our warehouse network and shipping partners to provide:

• ✨ Fast processing (48 hours)
• 🌍 Competitive international shipping rates
• 📦 Reliable tracking for all orders
• Free shipping on orders over $59.99 worldwide
  

Have questions about shipping to your country? Our friendly customer service team is here to help! Reach out anytime through our live chat or email: submfjunling@gmail.com

Happy crafting from our global family to yours! 🌈

The PixieCraft Team

📝Important Shipping Notes

• All shipping times are estimates and may vary during peak seasons, holidays, and due to unforeseen circumstances
• All delivery timeframes exclude weekends and holidays
• Processing time (48 hours) is separate from delivery time
• You will receive an email notification with tracking information once your order has been shipped
• Tracking information is provided for all orders
• We're not responsible for delays due to weather, carrier issues, or customs processing beyond our control
• International customers are responsible for any customs duties, taxes, or import fees
• For countries not listed, contact us for a custom shipping quote