Refund Policy

We want you to love your PixieCraft products! Here's everything you need to know about returns and exchanges. ✨ 📋 Return Policy Overview We offer a 14-day return policy from the date you receive your item. We understand that sometimes products don't meet expectations, and we're here to help make it right. ⚠️ Important: Unopened Packages Only For hygiene and quality reasons, we cannot accept returns on opened packages. Once craft supplies are opened, they cannot be resold to ensure every customer receives fresh, pristine products. Before opening your package, please: ✅ Verify you received the correct items ✅ Check that quantities match your order ✅ Inspect for any shipping damage ✅ Contact us immediately if anything seems wrong ✅ Return Requirements To be eligible for a return, your item must meet ALL of these conditions: REQUIREMENT DETAILS Timeframe Within 14 days of delivery Condition Completely unopened and unused Packaging Original packaging intact with all seals Tags All tags and labels attached Proof Receipt or order confirmation required 🔄 How to Start a Return Step 1: Contact us at submfjunling@gmail.com with: Your order number Reason for return Photos of the unopened package (if damaged) Step 2: Wait for approval We'll review your request within 24-48 hours If approved, we'll send return shipping label and instructions Step 3: Ship your return Pack items securely in original packaging ⚠️ Important: Items sent back without prior approval will not be accepted. 🚨 Damages & Issues Found a problem with your order? We're here to help! Inspect your package immediately upon delivery and contact us right away if: Item is defective or damaged You received the wrong product Package appears tampered with Quantities don't match your order Contact us within 24 hours at submfjunling@gmail.com for fastest resolution. ❌ Non-Returnable Items For safety and hygiene reasons, we cannot accept returns on: Opened packages (any craft supplies once unsealed) Custom or personalized orders Sale items and clearance products Gift cards Items without original packaging 🔄 Exchanges Want a different product? Here's the fastest way: Return your current item (following our return process) Place a new order for your desired product Get refunded for the returned item This ensures you get your new items quickly without waiting for the return process to complete! 🌍 European Union Customers EU 14-Day Cooling Off Period: You have the right to cancel or return your order within 14 days for any reason, no justification needed. All standard return conditions still apply (unopened, original packaging, etc.). 💰 Refund Process How Refunds Work: We receive your return → Inspection within 2-3 business days Approval notification → Email confirmation sent to you Refund processed → Automatic refund to original payment method Money in your account → Within 10 business days Still waiting after 15 business days? Contact us at submfjunling@gmail.com and we'll investigate immediately. 💡 Tips to Avoid Returns Before placing your order: Read product descriptions carefully Check quantities and colors Contact us with any questions: submfjunling@gmail.com After receiving your order: Inspect package before opening Contact us immediately if anything seems wrong Start with a small test area if unsure about colors 📞 Need Help? Questions about returns or exchanges? 📧 Email: submfjunling@gmail.com ⏰ Response Time: Within 24-48 hours 🗣️ We speak: English, and we're here to help! Common questions we can help with: Product compatibility questions Color matching advice Quantity recommendations Order modifications (before shipping) 🤝 Our Commitment At PixieCraft, we're committed to your satisfaction while maintaining product quality for all customers. Our return policy balances flexibility with hygiene standards to ensure everyone receives the best possible products. Remember: When in doubt, contact us BEFORE opening your package! We're always happy to help ensure you're completely satisfied with your order. Happy crafting! 🌈 PixieCraft Customer Care Team